Customer Satisfaction

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General Information

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	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied
Was Technician on time for appt?	Was Technician on time for appt? Not Satisfied	Was Technician on time for appt? Somewhat Satisfied	Was Technician on time for appt? Satisfied	Was Technician on time for appt? Very Satisfied
Did technician explain everything clearly?	Did technician explain everything clearly? Not Satisfied	Did technician explain everything clearly? Somewhat Satisfied	Did technician explain everything clearly? Satisfied	Did technician explain everything clearly? Very Satisfied
Was the technician courteous?	Was the technician courteous? Not Satisfied	Was the technician courteous? Somewhat Satisfied	Was the technician courteous? Satisfied	Was the technician courteous? Very Satisfied
Did technician leave work area and appliance clean?	Did technician leave work area and appliance clean? Not Satisfied	Did technician leave work area and appliance clean? Somewhat Satisfied	Did technician leave work area and appliance clean? Satisfied	Did technician leave work area and appliance clean? Very Satisfied
How would you rate the service you received?	How would you rate the service you received? Not Satisfied	How would you rate the service you received? Somewhat Satisfied	How would you rate the service you received? Satisfied	How would you rate the service you received? Very Satisfied

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied
did our office personnel communicate well on the phone?	did our office personnel communicate well on the phone? Not Satisfied	did our office personnel communicate well on the phone? Somewhat Satisfied	did our office personnel communicate well on the phone? Satisfied	did our office personnel communicate well on the phone? Very Satisfied
Did our office personnel answer all your questions ?	Did our office personnel answer all your questions ? Not Satisfied	Did our office personnel answer all your questions ? Somewhat Satisfied	Did our office personnel answer all your questions ? Satisfied	Did our office personnel answer all your questions ? Very Satisfied
Was our office personnel friendly?	Was our office personnel friendly? Not Satisfied	Was our office personnel friendly? Somewhat Satisfied	Was our office personnel friendly? Satisfied	Was our office personnel friendly? Very Satisfied

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